Return & Exchange

To process a return or an exchange, please email us at info@therealpashmina.com or WhatsApp us at +91 8899821010 from 10:30 am – 6:30 pm IST (Monday to Friday)

Our products are created with utmost care, we have strict quality control measures to avoid product defects and each piece is marked by individual quality checker. We encourage you to shop carefully and consciously. Each return or exchange request is handled individually and we request you to get in touch with our Customer Care for prompt resolution within 48 hours of order received.

• The order return will only be considered in case of genuine quality/manufacturing defect.
• Emails raised after 48 hours of receiving items will not be entertained.
• No return and exchange for products bought on sale/discount or offer for charity.
• No refunds in case of failed delivery due to wrong or incomplete address provided by customer.
• No refund once order placed, only exchange can be made only when genuine reason (please be careful while placing order, we would love to guide you before placing orders in case of any confusion).
• To exchange a wrongfully delivered product, the packaging has to be kept intact with original tags and exchange will only be made possible for product priced equal or more in replacement.
• Generally we carry standard sizes, and if we are providing you sizes in particular style on our ecommerce, you can exchanged for a different size within 48 hours of receiving your order.
• If your desired size is sold out, exchange will only be made possible for product priced equal or more in replacement. We do not take responsibility of any returned package, it is your responsibility to coordinate with your shipping service and paying for your own shipping costs for returning your item.
• Custom made and limited Edition products are not returnable or exchangeable.
• We take pride in our design and quality. Our products are made from natural fibers and mostly hand spun and woven in a sustainable and ethical way. Certain product has texture, uneven, irregular and inherent characteristics of natural fibers and hand process may appear as defects. However in case you receive a defective product please WhatsApp +91 8899821010 or email info@therealpashmina.com within 48 hours of receiving your order.
• Please note that we have made every effort to display as accurately as possible the picture, description, colour and measurement of our products. However, colour can’t be as accurate on computer monitors, we cannot guarantee an accurate representation of colours on your monitor screen.

Legal Disclaimer: All policies are subject to change without prior notice. In case of any conflict, Terms & Conditions Policy would prevail.